Shipping policy
Bambouli Shipping & Delivery Policy
Hi Bambouli collectors! Let’s walk you through how your cute blind box treasures reach you—clear, smooth, and full of care 🧸
📦 Order Processing Time
We work hard to get your orders ready ASAP! Here’s our timeline 👇
Orders are processed Monday to Friday (excluding public holidays)
Standard processing takes 1–3 business days ⏳
During peak seasons (e.g., holidays, flash sales), processing may extend to 3–5 business days (we’ll notify you via email if this happens!)
You’ll get two emails: one after placing the order (confirmation), and another when it ships (with tracking details) ✉️
Pro tip: Orders placed after 5 PM (GMT+8) will be processed the next business day!
💸 Shipping Fees & Free Shipping Deal
Our favorite part—saving you money on shipping! 🎉
Free Standard Shipping on all orders with a subtotal of $69 or more (before taxes & discounts) ✨
For orders under $69: Shipping fees are calculated at checkout based on your location and package weight
Expedited shipping options (faster delivery) are available for an extra fee—you can select this at checkout!
🚢 Delivery Timeframes (International)
Delivery times vary by region—here’s our estimated window (after processing):
Shipping Method Typical Delivery Time Key Regions
Standard Shipping 5–12 business days North America, UK, EU
Standard Shipping 7–14 business days Australia, New Zealand
Standard Shipping 15–30 business days Other international areas
Note: Delays may happen due to customs clearance, weather, or peak seasons—we’ll keep you updated if issues arise! 🌧️
🔍 Tracking Your Package
Once your order ships, we’ll send a tracking number to your email (check spam folder if missing!) 📧
Use the tracking link in the email to check status anytime
Tracking updates may take 1–2 business days to show after shipping (patience, please! 😊)
🛃 Customs & Duties
Important for international orders! 🌍
All customs duties, taxes, and import fees are the responsibility of the recipient
These fees are determined by your country’s customs office—we can’t predict or cover them
If you have questions about local fees, contact your country’s customs authority before ordering
❗ Special Notes
Address Changes: We can update your shipping address only if your order hasn’t been processed yet. Email us immediately if you need adjustments!
Lost/Damaged Packages: If your package is marked delivered but missing, or arrives damaged, contact us within 7 days of delivery with your tracking number and photos—we’ll help investigate 🕵️
Undeliverable Orders: If a package is returned to us due to incorrect address, we’ll email you to rearrange shipping (extra fees may apply)
💬 Need Help?
Reach our team for shipping questions:
Email: hackingcheng@Gmail.com
WhatsApp: +86 13242725163
Response time: 1–2 business days
By ordering from Bambouli, you agree to this shipping policy. We update it occasionally—check here for the latest info!
Happy unboxing soon,The Bambouli Team ✨